Effective Date: April 6, 2026

Claw Haus (“we,” “our,” “us”) is committed to protecting your privacy. This policy explains how we collect, use, share, retain, and secure information from all customers, including VIC and other program participants.

1. Scope / Introduction

This policy applies to information collected through our website, arcade visits, emails, direct messages, forms, and other communications.

2. Information We Collect

- Provided directly: Name, email, phone number, date of birth, age/birthday, program/reward details, redemption history, messages, and feedback.

- Collected automatically: IP address, browser type, device information, operating system, pages visited, approximate location, and cookies where applicable.

- Obtained from third parties: Payment processors, email platforms, social media, POS/loyalty systems, and other service providers.

3. How We Use Information

- To operate and improve our Services;

- To manage accounts, memberships, rewards, points, credits, and promotions;

- To issue birthday credits and verify program eligibility;

- To communicate updates about accounts, programs, events, and support;

- To detect or prevent fraud, abuse, or program violations;

- To comply with legal obligations;

- To analyze and enhance customer experience, website, and arcade operations.

4. How We Share Information

We do not sell personal information.

Information may be shared only under the following conditions:

- Service providers: Vendors supporting business operations (website hosting, POS/loyalty systems, payment processing, security) who access information solely as needed;

- Legal purposes: When required or permitted by law, or to protect rights, customers, employees, property, or safety;

- Business transfers: In cases of mergers, acquisitions, or similar transactions, subject to legal requirements;

- Consent: When you request us to share your information.

5. Children’s Privacy

- Our Services are intended for individuals aged 13 and older.

- For users under 18, parental or guardian involvement may be necessary.

- We do not knowingly collect information from children under 13 without parental consent (COPPA). Parents may request deletion of such information.

6. Your Rights & Choices

You have the right to:

- Access, correct, or delete your personal information;

- Opt out of communications related to programs, rewards, or birthday credits;

- Parents or guardians may review or delete their child’s information.

Requests can be submitted using the contact details below. Verification may be required.

7. Data Security & Retention

- We apply reasonable safeguards such as passwords, restricted access, multi-factor authentication, and secure storage to protect information.

- Data is retained only as long as necessary to operate Services, manage programs and rewards, comply with legal obligations, resolve disputes, or maintain records.

8. Contact Us

Email: clawhausaz@gmail.com